You can claim your lost vote / donor points only through the following way: We have a backup of the old website database which contains everyone's voting and donating points. Because of an ID mismatch, we weren't able to give everyone their points back. If you are still missing your vote / donor points, please create a new ticket in-game with the following information:
Account name + the amount of VP / DP that you lost in the process.
Do this, and we will double check with your old information. If we are unable to retrieve the infromatio that you mentioned, you will not be able to recover your points.
ABUSING THIS WILL RESULT IN AN ACCOUNT BAN,
SO PLEASE DO NOT ABUSE.
We want to be fair towards players that lost their points, so please don't take advantage of it.